About Us

When I started my healthy hair journey, back in January of 2011, I knew I had to do it right this time in order to succeed. I researched thoroughly by reading journals, blogs, forums and watching videos on natural hair. I joined different hair networking sites just to get as much knowledge and support as possible to help me along the journey.  I even started blogging about my hair journey and all was well, I bet for a while. However, most of these ladies were from America and Europe. The products they were using were not readily available in South Africa. One product I could not seem to get my hands on was Shea butter until a certain gentleman I asked in Dischem told me where to look. I did a twist out with the Shea butter and the results were amazing. I posted the photos on my blog and received comments asking me where I got my Shea Butter. My close friends literally came home to get some Shea butter from my jar which I had whipped up for my own use. This is when Natural Moisture was conceived. I knew many people were in the same shoes I had been in a few weeks back and were really looking for this product. I decided to provide this product to my readers and the public and so Natural Moisture was born on the 2nd of April 2013 and has been providing these amazing products to you ever since. Natural Moisture continues to build on that foundation and has since introduced other professionally formulated products in both hair care and skin care. To make sure that you have a full shopping experience, Natural Moisture has also listed other brands both online and in store so that you all you need is in one place.

Our Philosophy

Natural products are by far the best in caring for our hair, be it natural or chemically altered. By including mainly natural ingredients in our products, we want to ensure that you will indeed be able to provide the best for your hair and attain a healthy mane of hair that will leave people asking, “What are you using on your hair?” every where you go. Beautiful skin does not happen by chance. The right products and a good routine will help you maintain the best skin possible. Let us provide the best products for your skin while you do your part in taking care of you.

Natural Moisture Privacy Policy

CUSTOMER PRIVACY NOTICE

This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

At Natural Moisture (Pty) Ltd we are committed to protecting your privacy, to ensure that your personal information is collected and used properly, lawfully and transparently.

 

About the Company

Natural Moisture (Pty) Ltd is a cosmetic company engaged in the manufacture, distribution and retail of cosmetic products.

The information we collect.

We collect and process your personal information mainly to contact you for the purposes of delivering your order, communicating with you with regards to new product offerings, products on sale, tips on hair and beauty practices, understanding your requirements, and delivering services accordingly.  For this purpose we will collect contact details including your name, contact number and email address.

We collect information directly from you where you provide us with your personal details.  Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

 

How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you.  In addition, where necessary your information may be retained for legal or research purposes.

For example:

  • To gather contact information;
  • To confirm and verify your identity or to verify that you are an authorised user for security purposes;
  • For the detection and prevention of fraud, crime, money laundering or other malpractice;
  • To conduct market or customer satisfaction research or for statistical analysis;
  • For audit and record keeping purposes;
  • In connection with legal proceedings.

Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes;
  • Where we believe it is necessary to protect our rights.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

  • Physical security.
  • Computer and network security.
  • Access to personal information.
  • Secure communications.
  • Security in contracting out activities or functions.
  • Retention and disposal of information.
  • Acceptable usage of personal information.
  • Governance and regulatory issues.
  • Monitoring access and usage of private information
  • Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

 

Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require.  We will need you to email us with an email address identical to the email address on our records for us to verify your identity before we can give you access to your information on our database.

 

Correction of your information

You have the right to ask us to update, correct or delete your personal information. We will need you to email us with an email address identical to the email address on our records for us to verify your identity before we can update or delete your information on our database.

 

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.  Further to the POPI Act, Natural Moisture also includes the following items as personal information:

  • All addresses including residential, postal and email addresses.

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.